Shipping Policy

Delivery Information – Susan & Oliver Charleston

We’re just as excited as you are for your pieces to arrive.

Below, you’ll find everything you need to know about how we process, prepare, and deliver your order.

Delivery Timelines

Order Processing

Once your order is placed, our team carefully prepares it within 1–3 business days.

  • Most weekday orders are processed within one day

  • Orders placed on Friday evenings or weekends may require a little extra time

Dispatch & Delivery

After processing, your order is shipped.

You can expect delivery within:

5–12 business days

In some cases, shipping may take up to 30 days due to:

  • High order volume

  • Seasonal or holiday delays

  • Global supply chain fluctuations

We appreciate your patience and promise to keep every shipment moving smoothly and reliably.

If you ever have a question, our team is always here to help.

How to Place Your Order

Step 1 – Select Your Item

Explore our collection and add your favorite pieces to your cart.
Choose your preferred size, color, or style where applicable.

Step 2 – Checkout

Enter your shipping details carefully to ensure a smooth delivery experience.

Step 3 – Review & Confirm

Double-check your information before completing your order. Correct details help ensure accurate delivery.

Step 4 – Choose Your Payment Method

We offer secure, flexible payment options such as:

  • Credit Cards (Visa, Mastercard, AMEX, Maestro)

  • Immediate online payment options

Follow the steps on your screen to finalize your purchase.

If you run into any issues, our team is happy to assist.

Shipping Costs

Good news—shipping is always free.
No minimum purchase. No hidden fees.

It’s our way of thanking you for being part of the Susan & Oliver Charleston community.

Shipping Your Order

We know how exciting it is to receive something new.
To keep our prices fair and minimize environmental impact, we ship orders in optimized batches.

This helps us:

  • Reduce waste

  • Use fewer resources

  • Maintain lower product prices

Track Your Order

You can follow your delivery through our Track Your Order page.
Tracking details usually become available 2–3 days after placing your order.

If you need express handling or have a time-sensitive request, reach out anytime — we’ll always try to find the best solution for you.

Need Assistance?

📧 support@susanoliver-charleston.com

We’re here to help make every part of your experience exceptional.