Privacy Policy
Privacy Policy – Susan & Oliver Charleston
This Privacy Policy describes how Susan & Oliver Charleston ("the Site," "we," "our," or "us") collects, uses, and shares your personal information when you visit susanoliver-charleston.com (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, the terms "you" and "your" refer to any user of the Services, including customers, website visitors, and others whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will post the updated policy on the Site, revise the “Last Updated” date, and take any additional steps required by applicable laws.
How We Collect and Use Your Personal Information
To provide our Services, we collect information as described below. The type of data we collect depends on how you interact with our Site and Services.
In addition to the specific uses described throughout this policy, we may use any personal information we collect to:
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Communicate with you
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Provide, maintain, and improve the Services
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Comply with legal obligations
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Enforce our Terms of Service
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Protect our business, our users, and the Services
What Personal Information Do We Collect?
1. Information You Provide Directly
This may include:
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Contact information – such as your name, email address, phone number, and physical address.
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Order details – such as billing/shipping address, payment confirmation, email, and phone number.
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Account information – including your username, password, and security credentials.
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Customer support information – including messages and information you provide when contacting us.
Some features of the Site may require personal information. If you choose not to provide it, certain Services or functionalities may not be available to you.
2. Information Collected Automatically
We automatically collect certain information about your interactions with the Site using cookies, pixels, log files, and similar technologies. This may include:
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Device and browser details
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IP address
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Network connection information
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Pages viewed and how you interact with our Site
This information helps us understand how users engage with the Site and enables us to improve the Services.
3. Information Received from Third Parties
We may receive personal information from external sources, such as:
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Service providers, including Shopify, which supports our store infrastructure
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Payment processors, which handle sensitive payment information (e.g., card details, billing addresses) to complete transactions
We treat this information in accordance with this Privacy Policy.
How We Use Your Personal Information
To Provide Products and Services
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Processing and fulfilling your orders
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Managing payments and transactions
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Shipping and handling returns or exchanges
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Managing your account (if applicable)
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Sending transactional updates
For Marketing and Advertising
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Sending promotional emails, text messages, or mail
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Showing you targeted ads on our Site or through third-party platforms
You can unsubscribe from marketing communications at any time.
For Security and Fraud Prevention
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Detecting fraudulent activity
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Monitoring and securing the Site
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Maintaining the safety of your account
You are responsible for keeping your login credentials secure.
Cookies
Like many websites, Susan & Oliver Charleston uses cookies. Details about cookies used on Shopify-hosted stores are available here:
https://www.shopify.com/legal/cookies
You may disable cookies through your browser settings, though certain features of the Site may not function properly.
How We Share Your Personal Information
We may share your personal information in the following situations:
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With service providers or vendors who assist with shipping, payment processing, analytics, customer support, and IT services
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With marketing or advertising partners
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Within our corporate group or affiliates, if applicable
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To comply with legal obligations, enforce our policies, or respond to lawful requests
We do not sell your personal information.
Third-Party Websites and Links
Our Site may include links to third-party sites or platforms. We are not responsible for the privacy, security, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
Your Rights: Access, Deletion, and Correction
Depending on your location, you may have the right to:
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Access personal information we hold about you
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Delete your personal information
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Correct inaccurate or incomplete personal information
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: