Get in Touch with Susan & Oliver Charleston

We’re so happy you’re here — and even more excited to connect with you.

Whether you have a question about your order, need help choosing the perfect piece, or simply want to say hello, our team is always here for you.

Customer care is at the heart of what we do.

Every message is answered with attention, warmth, and genuine care.

Reach Us Anytime

📧 Email: support@susanoliver-charleston.com

🕒 Business Hours: Monday–Friday, 8:00 AM – 5:00 PM

We reply as quickly as possible — and always with a personal touch.

How We Can Help

Order Status

Waiting for tracking updates or delivery information? We’re happy to check it for you.

Returns or Exchanges

If something isn’t quite right, we’ll help guide you through the process.

Product Questions

Curious about fit, style, fabric, or sizing? Ask away — we’re here to help.

Collaborations or Press

Have a creative idea or partnership in mind? We’d love to hear from you.

Quick Tip

If your message is about an existing order, please include your order number.

It helps us assist you faster and more accurately.

A Note from Us

We’re a small, passionate team — not a big corporation.

Every message matters to us, and every customer is part of the Susan & Oliver Charleston family.

Talk soon,

The Susan & Oliver Charleston Team